Coworking T&Cs
AGREEMENT TO TERMS
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”, “Coworker”, “User”) and iungo Solutions Limited, doing business as iungo (“iungo”, “we”, “us”, or “our”), concerning your access to iungoworks properties, facilities and membership services (“iungoworks service” or “service”). You agree that by accessing this service, you have read, understood, and agreed to be bound by all of these Terms & Conditions.
If you do not agree with all of these Terms & Conditions, then you are expressly prohibited from using the iungoworks service.
Supplemental terms and conditions or documents that may be added to the Coworker Handbook from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms & Conditions at any time and for any reason and will notify you of any material change to these Terms & Conditions by updating the Coworker Handbook. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms & Conditions by your continued use of the service after the date such revised Terms & Conditions are updated.
MEMBERSHIP & AGREEMENTS
Memberships
All memberships provide access to a dedicated workspace which includes an electric standing desk, 24 inch monitor with HDMI input, and an adjustable office chair, for a set period of time as determined by the type of membership.
The term “dedicated” should not necessarily imply “exclusive use” of the workspace in question; the usage parameters are outlined for each membership.
Part-Time Membership
A Part-Time Membership entitles you to 10 days per month of access to a dedicated workspace, bookable in advance, during the hours of 08:00 and 17:00 Monday to Saturday. This workspace is exclusively yours during these set hours on your chosen days, but may be available to other Coworkers outside of your booking.
You can opt for the same workspace for each day of your booking, provided that the workspace has not already been booked by another Coworker. You can make bookings up to 3 months in advance. Part-Time Members are entitled to 30 mins complimentary meeting room usage per day.
Full-Time Membership
A Full-Time Membership entitles you to 6 days per week of access to a dedicated workspace, bookable in advance, during the hours of 08:00 and 21:00 Monday to Thursday, and 08:00 and 17:00 Friday to Saturday. This workspace is exclusively yours for the duration of your membership and you do not need to make a booking. Full-Time Members are entitled to 2.5 hrs complimentary meeting room usage per week.
Virtual Membership
A Virtual Membership entitles you to utilise your chosen iungoworks property address for your registered office address. Your Virtual Membership includes mail handling and forwarding services to your chosen residential or alternative commercial address, ensuring compliance with new Companies House legislation.
A registered office address, required for every UK company, must be a physical location within the company’s country of incorporation (England and Wales, Scotland, or Northern Ireland), according to Companies House. From March 2024, it cannot be a PO Box and must be an “appropriate address” where documents can be delivered and acknowledged.
It is essential that you include “iungoworks” in the first line of your registered address to ensure that mail is correctly delivered. If your address does not include “iungoworks” your mail may be undeliverable by the sender or inadvertently declined by the receiver.
Co-Occupational Licences
A Co-Occupational Licence entitles you to occupy a specific space within iungoworks and provides greater opportunities for organisational visibility and branding, and negotiable benefits including extended access times. The term “occupation” does not imply “exclusive use” of the whole property, however, some licences may include areas which can only be accessed by the Licensee and authorised representatives of iungoworks.
Co-Occupational Licensees are entitled to the same benefits as Coworking Members. See Section 6.1 for more information.
Licensees are entitled to 2.5 hrs complimentary meeting room usage per week.
Bank of Desks
A Co-Occupational Licence for a Bank of Desks entitles you to exclusive use of the specific desks for the duration of your Co-Occupational Licence. Depending on availability, Co-Occupational Licences for between 2 – 8 desks may be available.
Each Bank of Desks comprises an agreed number of dedicated workspaces which include an electric standing desk, 24 inch monitor with HDMI input, and an adjustable office chair per workspace. The bank of desks is available for the set period of time as determined by the length of the Co-Occupational Licence, and may be varied or extended upon mutual agreement of the Coworker and iungoworks.
Private Serviced Office
A Private Serviced Office comprises a private office room and access to a communal kitchen facility. Depending on availability, Co-Occupational Licences for Private Serviced Offices accommodating between 1 – 7 desks may be available.
Each Private Serviced Office comprises an agreed number of dedicated workspaces which include an electric standing desk, 24 inch monitor with HDMI input, and an adjustable office chair per workspace. Serviced offices may also be equipped with a flat-screen television and hybrid meeting set-up if agreed.
The period of use of the Private Serviced Officer is governed by the length of the Co-Occupational Licence, and may be varied or extended upon mutual agreement of the Coworker and iungoworks.
Guest Access
Day Pass
A Day Pass provides access to a hot desk workspace which includes an electric standing desk, 24 inch monitor with HDMI input, and an adjustable office chair, during the hours of 08:00 and 17:00 Monday to Saturday.
Day Passes do not need to be booked in advance but may be booked up to 3 months in advance by emailing iungoworks@iungo.solutions or using the online booking system. You can arrive at iungoworks at any time during the Day time opening hours outlined in Section 5 and purchase and utilise a Day Pass during the same visit.
Twilight Pass
A Twilight Pass provides access to a hot desk workspace which includes an electric standing desk, 24 inch monitor with HDMI input, and an adjustable office chair, during the hours of 17:00 and 21:00 Monday to Thursday.
Twilight Passes do not need to be booked in advance but may be booked up to 3 months in advance by emailing iungoworks@iungo.solutions or using the online booking system. You can arrive at iungoworks at any time during the Twilight opening hours outlined in Section 5 and purchase and utilise a Twilight Pass during the same visit.
Visitors
Visitors who are attending meetings or utilising a Private Serviced Office at the invitation of the relevant Licensee do not need to purchase Day or Twilight Pass. However, if they wish to utilise a workspace in the Coworking suite, they should select and purchase the relevant pass.
Visitors must adhere to the Visitors Policy at the relevant iungoworks host property.
Related Services
Coworkers can access meeting room hire and events space hire services through iungoworks.
Meeting Room Hire
Members and Licensees can book available Meeting Rooms free of charge up to their complimentary daily or weekly meeting room allowance. Beyond this allowance, Members and Licensees can book meeting rooms at a discounted rate (see Section 5) on a per hour and per half day basis. Members and Licensees are not entitled to book meeting rooms for more than 4 hrs per day in total.
Guests can book Meeting Rooms on a half day and full day basis only (See Section 5).
All Meeting Room bookings of a 1hr or greater duration are entitled to a complimentary Tea & Coffee service. This should be requested through the Booking form. Additional catering options are available (See Section 5).
Events Space Hire
Twilight Event Bookings are accepted with at least 2 weeks’ notice. Events can take place between 17:30 – 22:00, Monday to Friday. Our event spaces comprise indoor and outdoor flexible events space and can accommodate up to 40 people.
All Event bookings of a 1hr or greater duration are entitled to a complimentary Tea & Coffee or Cold Drinks service. This should be requested through the Booking form. Additional catering options are available (See Section 5).
Alcohol is not permitted to be sold at iungoworks.
Contract Details
Start Date
Your contract Starts on the mutually agreed date, or on the date which you first access a iungoworks service, whichever is earlier.
Duration
All Memberships operate on a rolling, monthly subscription basis. A month refers to a “calendar month”, which means that if your Membership starts on 05 June 2025, the next month will start on 05 July, and the third month on 05 August.
Co-Occupational Licences last for a mutually agreed period of time between 1 calendar month and 12 calendar months. Licences are not automatically eligible for extension beyond the agreed contractual term or maximum 12 month term, however, an extension may be granted at iungo Solutions’ discretion.
Meeting Room and Event Space Bookings last for the agreed duration between 30 minutes and 8 hours.
Booking Alterations
Part-Time Members can alter their bookings with at least 24 hrs notice by emailing iungoworks@iungo.solutions.
Meeting Room bookings can be altered with at least 24 hrs notice without penalty by emailing iungoworks@iungo.solutions. 30 minute – 1hr meetings can be altered without notice but must be updated in the Booking System.
Event Space booking can be altered with at least 1 weeks’ notice without penalty by emailing iungoworks@iungo.solutions.
Cancellation
Members can cancel their membership with 24 hrs notice by emailing iungoworks@iungo.solutions. Their membership will be valid for the remainder of their monthly contract. Cancelled memberships are not refundable in part or full.
Specific breaks or penalty clauses can be negotiated. In the absence of an agreed break clause or agreed penalty clause for early termination, the Licensee will be liable to pay the difference between their agreed contractual monthly rate and the correct monthly rate.
For example, if a 12 month licence is taken out on the Copper Suite, and the Licensee exits at the end of month six, they will be liable to pay the difference between the 12 month rate and 6 month rate for each month of their occupation. The automatic Penalty Clause will be £100 monthly difference x 6 months = £600.
Meeting room bookings can be cancelled at least 48 hrs before the meeting start time by emailing iungoworks@iungo.solutions. Meeting rooms bookings cancelled within 48 hrs but with more than 24hrs notice will incur a 50% charge. Meeting room bookings cancelled within 24 hrs will incur an 80% charge.
Event Space bookings can be cancelled with at least 1 weeks’ notice by emailing iungoworks@iungo.solutions. Event Space bookings cancelled within 1 week of the event, but with more than 48 hrs notice will incur a 50% charge. Event Space bookings cancelled within 48 hrs will incur an 90% charge.
Contract Pause
Members can pause their membership for up to 2 weeks with 24 hrs notice by emailing iungoworks@iungo.solutions. During the Contract Pause, the Member is not able to access iungoworks services. When they return their membership will resume.
For example, if a member pauses their membership for 7 days and their monthly start date is the 10th day of the month, next month’s renewal will occur on the 17th day of the following month.
Co-Occupational Licences and Meeting Room and Events Space bookings are not eligible for contract pause.
Payment Terms
Payment is due on the Contract Start Date and the same day of each subsequent month.
Failure to pay on time may result in your access to iungoworks services being temporarily revoked. If you fail to pay on time on at least three occasions, your contract may be terminated.
iungo Solutions reserves the right to refuse to renew, extend, or vary a contract, or create a new contract, with a Coworker based on repeated late or failed payment.
ACCESS
Access to iungoworks services is outlined below.
| Service | Description | |
| iungoworks @ West Bute House, Cardiff Bay | ||
| Services Available | Part-Time Memberships, Full-Time Memberships, Day Passes, Twilight Passes, Co-Occupational Licences, Meeting Room Hire, Events Space Hire | |
| Opening Hours | Monday: 08:00 – 21:00 Tuesday: 08:00 – 21:00 Wednesday: 08:00 – 21:00 Thursday: 08:00 – 21:00 Friday: 08:00 – 17:00 Saturday: 08:00 – 17:00 Sunday: Closed Licensees with agreed 24/7 access may use the Property outside of the prescribed Opening Hours provided they comply with the Property’s Access Policy. | |
| Special Opening Hours | Christmas Day – Closed Bank Holidays – Closed Licensees with agreed 24/7 access may use the Property outside of the prescribed Opening Hours provided they comply with the Property’s Access Policy. Call out charges may be higher during Non-Working Days. | |
| Reception | Fractional Reception Opening Times: Monday – Friday: 08:00 – 09:30, 12:00 – 13:30, 16:30 – 18:00 Virtual Reception Call 02922 805961. Available during Opening Hours. | |
| iungoworks @ iungo QC30, Bristol | ||
| Services Available | Day Passes and Twilight Passes (booked in advance only), Co-Occupational Licences, Meeting Room Hire, Events Space Hire. | |
| Opening Hours | Monday: 09:00 – 21:00 Tuesday: 09:00 – 21:00 Wednesday: 09:00 – 21:00 Thursday: 09:00 – 21:00 Friday: 09:00 – 17:00 Saturday: 09:00 – 17:00 Sunday: Closed Licensees with agreed 24/7 access may use the Property outside of the prescribed Opening Hours provided they comply with the Property’s Access Policy. | |
| Special Opening Hours | Christmas Day – Closed Bank Holidays – Closed Licensees have 24/7 access and may use the Property at any time provided they comply with the Property’s Access Policy. Call out charges may be higher during Non-Working Days. | |
| Reception | Virtual Reception Call 02922 805961. Available during Opening Hours. | |
All users of iungoworks must wear and display their ID card at all times in accordance with the relevant Property’s Access Policy.
Use of Communal Spaces
Members, and Licensees are entitled to use designated Communal Spaces including kitchen and lounge areas, hot-desking / shared office spaces and outdoor spaces freely throughout their contract.
If you are unsure if a space is a designated Communal Space you can email iungoworks@iungo.solutions or call 02922 805961.
Members and Licensees are not permitted to display any advertisement, signboards, nameplate, inscription, flag, banner, placard, poster, signs, or notices at the Property or elsewhere in the Building without the prior written consent iungo Solutions.
Use Facilities
Members, and Licensees are entitled to use designated facilities provided, including toilets, meeting rooms, locker storage, bicycle storage and car parking spaces (where applicable).
Car and Bicycle and possessions storage at any iungoworks Property is undertaken at the Coworker’s own risk. iungo Solutions will not take responsibility for any damaged, lost or stolen property.
Toilets
iungoworks commits to providing access to both Gendered (Male and Female), and Inclusive (Gender Neutral and Accessible) toilet facilities.
Meeting Rooms
Meeting rooms may be utilised on a “fair share” basis and must be booked in advance via the Booking System. Where a Coworker exceeds their complimentary meeting room allowance, the relevant pricing in Section 6 will automatically apply.
Where a Coworker fails to vacate a meeting room in time for the next booking, they may be asked by management to leave the room immediately. It is essential that Coworker comply with management requests in order to maintain fair access and/or uphold another contractual agreement.
Where a specific Coworker books a Meeting room continuously or for a high proportion of the available time, iungo Solutions’ reserves the right to reject or override bookings to ensure equitable and reasonable access.
Car Parking Spaces
Where Parking Spaces are available and unassigned (e.g. not assigned to a specific business or person), they may be utilised on a “fair share” basis. Parking Spaces can be booked via the Booking System.
Where a specific Coworker books a space continuously or for a high proportion of the available time, iungo Solutions’ reserves the right to reject or override bookings to ensure equitable and reasonable access.
Use of Assets
Coworkers are entitled to use iungoworks’ assets, including electronic equipment, appliances, crockery and cutlery, provided that they are used safely, only within the property, and only for their intended purpose. You should exercise care to avoid damage, destruction, or unreasonable wear, and to report any faults, malfunctions, wear, or damage, promptly to the Licensor.
Computers and Digital Devices
iungoworks wholly implements iungo Solutions’ Bring Your Own Device Policy. Coworkers are required to supply their own computers and digital devices for work purposes, with the exception of Televisions which may be available for Coworkers to use in meeting rooms.
All users and devices are required to comply with the security requirements and reasonable usage terms of iungo Solutions’ Bring Your Own Device Policy.
Watching Television
Watching TV is prohibited without a Television Licence. Even if you have your own TV Licence, it may not be valid if you watch TV from a commercial property on a mains-powered device.
You should consult the relevant Property’s TV Licence Policy before watching Television. Licensees may wish to consider purchasing their own TV licence to cover their viewing.
Find out more at the TV Licencing website.
Accessing the Internet
iungoworks commits to providing Superfast Fibre Broadband at each of its properties. Each Coworking Space is guaranteed to receive a minimum 100 mbps download speed, although speeds may be much higher.
Where a specific Coworker exceeds the reasonable usage terms continuously or for a high proportion of the available time, iungo Solutions’ reserves the limit bandwidth to ensure equitable and reasonable access to the internet service.
You must not share WiFi passwords with unauthorised Users or Guests. There is a separate network for guests; details can be obtained from Reception.
Technical Support
Technical Support can be accessed by emailing engineering@iungo.solutions. The team will respond to any Support requests within 2 working days.
PRICING
iungoworks service pricing is outlined below and is subject to annual review and/or review in response to changes to the Bank of England base rate or other operational price or market impacts which may affect the affordability of delivering these services.
| Service | Price (including VAT) | |
| Memberships | ||
| Part-Time Membership10 days per month, 8am – 5pm, Monday – Saturday | £120 per calendar month | |
| Full-Time Membership8am – 9pm, Monday – Thursday and 8am – 5pm Friday – Saturday | £195 per calendar month | |
| Virtual Membership | £30 per calendar month | |
| Co-Occupational Licences | ||
| Bank of Desks2 – 8 desks, Monday – Saturday | Starting at £350 per calendar month | |
| Private Serviced Office 1 – 6 desks, Monday – Saturday | Prices start at £300 per calendar month Depending on size and duration of contract iungoworks @ West Bute House – Prices on quote iungoworks @ iungo QC30, Bristol – Prices on quote. | |
| Guest Access | ||
| Day Pass8am – 5pm, Monday – Saturday | £18 per session | |
| Twilight Pass5pm – 9pm, Monday – Thursday | £12 per session | |
| Visitors | Free (meetings only) | |
| Related Services | ||
| Meeting Room Hire | Members & Licensees £12 per hour £30 per half day (4 hrs) | Guests £60 per half day (4 hrs)£96 per day (8 hrs) |
| Catering OptionsTea & Coffee (included for meetings 1hr+)Fruit & Pastries – £4.20 per personBuffet Lunch – £6.00 per person | ||
| Event Space HireMonday – Friday | £250 per event session (17:30 – 22:00 only) Catering Options Tea & Coffee or Cold Drinks (included) Fruit & Pastries – £4.20 per person Pizza – on quote | |
| Phone Services | Phone – £24 per User per line per calendar month Call Handling – additional £24 per calendar month | |
| Mail Management and Mail Forwarding | Internal Mail Management is included for Part-Time and Full-Time Memberships. Mail Forwarding* is included for Virtual Memberships. Mail will be aggregated and posted to your requested address on a fortnightly basis. Post that is marked urgent will be forwarded within 2 working days. * Mail forwarding applies to letters only. Parcels can be collected free of charge, or posted at an additional cost plus a £5 + VAT administration fee. | |
Member Benefits
Members and Licensees are entitled to the following iungoworks Membership benefits:
Legally compliant Company Registered Address
Mail management / Mail forwarding
Free Bean to Cup Coffee
Invitations to events and networking opportunities
Discounted Meeting Room hire
20% Discount on Digital & Green Skills training programmes
iungo Solutions reserves the right to update, add, or revoke Member Benefits at any time as is deemed necessary to ensure value for members, affordability, and legal compliance.
RIGHTS AND RESPONSIBILITIES
Coworker Rights
Right to a Clean and Safe Environment
You have the right to a workspace that is clean, well-maintained, and free from hazards.
Right to Respectful Interactions
You have the right to access coworking spaces that foster respect and inclusivity, where you can work without being disturbed by disruptive behaviour.
Right to Access Amenities
You have the right to utilise the amenities provided by iungoworks, such as meeting rooms, shared kitchens, toilets, according to the terms set out in Section 5.1 – 5.3.
Right to Privacy
You should be able to maintain a reasonable degree of privacy while working in the shared space, especially regarding sensitive information or personal belongings. If you work in a role that requires privacy, talk to us about a preferred location for your desk, obtaining a privacy screen, or upgrading to a Private Serviced Office.
Coworker Responsibilities
Respect Shared Property
You are responsible for treating the furniture, equipment, and other shared resources with care and respect.
Maintain Cleanliness
You should contribute to keeping shared areas tidy and clean, including desks, kitchens, and toilets. For example, crockery and cutlery should be washed after use.
Be Mindful of Noise
You should be conscious of noise levels, especially in shared areas, and avoid disruptive behaviour or loud conversations that could disturb others. Use headphones and take calls outside or in meeting rooms where possible.
Comply with Rules
You should follow any verbal or written rules and instructions, including those related to access, use of meeting rooms, and conduct.
Respect Personal Space
You should be considerate of the personal space of others and avoid encroaching on desks or other areas being used by other members.
Coworker Discipline
iungo Solutions’ personnel are responsible for ensuring that a positive, safe working environment is maintained for all Coworkers and other authorised Users of iungoworks. iungo’s personnel commit to working with Coworkers to ensure that the required standard of conduct is understood and consistently maintained.
In the event that the required standard of conduct falls below that required by these Terms & Conditions and other Policies applying from time to time, and attempts to informally rectify the conduct have failed, or the conduct is sufficiently severe, disciplinary action may be taken.
In general, the reasons for taking disciplinary action fall into two main categories:
Misconduct;
Gross Misconduct.
Misconduct
Misconduct is a breach, infringement or non-observance of the Terms & Conditions, Policies or Procedures applying from time to time, or other reasonable expectations of a Coworker. Examples of Misconduct include but are not limited to:
Attempting to access the Property outside of agreed hours;
Remaining in the Property longer than the agreed hours;
Excessive noise and distractions;
Conflicts in the workspace;
Disrespectful behaviour towards any other party;
Excessive personal use of resources;
Damage to property;
Alcohol consumption;
Failure to comply with waste segregation rules.
Gross Misconduct
Gross Misconduct is a serious breach of the code of conduct to the extent the relationship of trust and confidence between iungo and the Coworker has broken down. Examples of acts of gross misconduct include:
Conduct which is likely to bring iungo into serious disrepute;
Theft or any other act of dishonesty;
Fraud;
Unauthorised disclosure of confidential information;
Misuse of information technology equipment or data, including passwords;
Malicious abuse or damage to property owned by iungo or another party;
Harassment including of a sexual or racial nature or relating to disability, sexual orientation, religion or belief, pregnancy or maternity, or gender reassignment
Improper sexual behaviour;
Possession or use of illegal drugs or substances;
Violent or drunken behaviour that causes an affray or endangers the individual or others.
Failing to comply with safety or security instructions;
Malicious or unfounded claims.
If proven, Gross Misconduct will lead to immediate termination of the Contract, without recompense for any unused benefit.
Disciplinary Process
In the event of any allegation of misconduct or gross misconduct, an investigation will be carried out to determine the facts. If the Coworker (including any employees associated with the Coworker) is found to have committed misconduct one of the following disciplinary sanctions may be applied.
| Sanction | Duration on Coworker Record |
| Verbal Warning | Not Recorded |
| Initial Written Warning | 6 months |
| Final Written Warning | 6/12 months |
| Termination of Contract | Permanent |
iungo Solutions reserves the right to immediately terminate the Contract in the event that Gross Misconduct is proven.
Licensees that have a live Written Warning may not be entitled to renew their licence at the end of their agreed Licence term.
CONFIDENTIALITY & DATA PROTECTION
General Data Processing Agreement
You agree to iungo Solutions holding and processing the data you have provided in this form, as well as further data generated through interaction with iungo Solutions Personnel and Services, for the purposes of coworking membership administration, and related services applying from time to time.
See our Privacy Policy for more detail on what data items we collect, how we process and use your data, and who we may share your information with.
All information provided will be handled in strict accordance with the Data Protection Act. iungo Solutions is a data controller registered with The Information Commissioner’s Office, registration number ZB187728. You can request to have your information updated or erased at any point by emailing dataprotection@iungo.solutions.
On-Site Security
Access to iungoworks is secured by individually assigned ID Cards. This system provides full visibility of access times and locations to maximise the security for authorised building users.
Use of CCTV
Indoor Closed Circuit Television (CCTV) is used at Properties operated and managed by iungo Solutions. CCTV is in operation to maintain the safety of employees, Coworkers, visitors and the general public, as well as to maintain security of the buildings and assets contained within.
iungo Solutions commits to complying with all applicable laws, regulations and internal Policies in accordance with the operation of CCTV at its Properties.
By entering into a contract to access iungoworks Services, you expressly agree to your image being captured on CCTV and being used in accordance with the Data Protection Act 2018.
In buildings operated but not owned by iungo Solutions, additional CCTV may be in operation externally and in communal parts of the building. Refer to the property’s CCTV Policy for further details.
Confidentiality
In an open and collaborative working environment, Coworkers may be exposed to another party’s confidential information from time to time. This includes but is not limited to business plans, trade secrets, client data, and other proprietary knowledge. This includes any information shared verbally, electronically, through physical documents, or information that is overseen or overheard, but excludes any information that is already public knowledge or information required to be disclosed by law.
In the interests of maintaining a trusting environment, Coworkers are bound to keep confidential information strictly confidential, not disclosing it to third parties or using it for their own benefit or the benefit of others.
Coworkers that work with confidential or commercially sensitive information, are advised to book meeting rooms when discussing confidential information with colleagues or over the phone. Be aware of the extent of acoustic travel between rooms and avoid accessing confidential documents on an open guest network.
COMPLAINTS
Any complaint or expression of dissatisfaction should be raised in accordance with iungo Solutions’ Complaints Policy, available from the Policy & Procedures Section of the Website. The Complaints Policy and corresponding Complaints Procedure outline the steps that will be taken to resolve a complaint and the associated timescales.
LIABILITY
Damage to or Loss of Property
You are liable for any damage caused by you or other Users present in iungoworks with your permission, whether express or implied, including but not limited to all employees, customers and visitors.
To the maximum extent permitted by applicable law, we are not liable to you in respect of any loss or damage you suffer in connection with an agreement, including without limitation any loss or damage arising as a result of our failure to provide a service as a result of mechanical breakdown, strike, or other event outside of our reasonable control otherwise, unless we have acted deliberately or have been negligent.
It is your responsibility to arrange insurance for property which You bring into iungoworks, for any post you send or receive, and for your own liability to your employees and to third parties.
Coworkers are advised to have Contents Insurance to protect them in the case of their equipment or belongings being lost or damaged by another party. Coworkers are also advised to ensure that they have Public Liability insurance in the event of causing accidental damage to the Property or assets provided, or to another party’s property.
Service Failure
Where a Service provided at iungoworks falls below agreed standards, or fails entirely, iungo Solutions commits to finding a reasonable resolution within a timeframe and scope of options that is proportionate to the severity and impact of failure.
If a reasonably acceptable resolution cannot be achieved within a reasonable timeframe, the Coworker may initiate a Contract Pause (as per Section 4.10) or terminate the agreement with immediate effect and an entitlement to receive a partial refund covering any period exceeding the termination date.
Force Majeure
In the event that an unforeseen circumstance, outside of iungo Solutions’ and the Coworker’s control occurs, neither party will be liable in respect of any damage or service failure endured by either party.
LIMITATIONS AND CHANGES
Space Availability
iungo Solutions reserves the right to reject bookings where sufficient coworking or meeting space is not available.
In the event of maintenance works prohibiting or otherwise impacting the use of coworking space, or any other planned or unplanned outage, iungo Solutions will endeavour to relocate Coworkers to an alternative temporary location within the property, prioritising Licensees and Full-Time Members who have agreements to utilise the space on a full-time basis.
iungo reserves the right to cancel or rearrange Coworker bookings where the space has become temporarily unavailable for any reason.
Availability of Facilities
Where Meeting Rooms, Car Parking Spaces, Bicycle Racks, Locker Storage, or any other facility with limited availability becomes oversubscribed, iungo Solutions will implement a “fair share” approach to ensuring reasonable and equitable access to facilities.
iungo Solutions reserves the right to reject, cancel or override booking of facilities where necessary to maintain the fair share approach.